How to Cancel a Hair-Loss Subscription (Every Service)

To cancel an online hair-loss subscription, cancel in your account or by phone before the service's cutoff: two days before renewal at Hims, 48 hours before processing at Strut Health, three days before billing at Happy Head, a phone call if a Keeps refill is due within 24 hours, and the cutoff Ro shows when you buy. Miss it and you usually pay for the next shipment.

This guide lists each service's route and notice period from its own terms and FAQ, read on 22 September 2026, then covers refunds and the one thing to do before you stop the medicine itself.

The cancellation windows

The table below is the whole answer in one place. The notice column is the gap each service needs between your cancellation and its next charge or shipment.

Two services turn a missed day into a bigger bill than the others. Keeps bills per shipment, so a missed cancellation on its three-month plan costs $80. Happy Head bills every 25 days by default, so its charges come round faster than a calendar month.

Cancelling Hims

Hims' terms say you can cancel in the app or your online account under "My Subscriptions", by asking its help centre, or by phoning 1-800-368-0038. You must cancel at least two days before the renewal is processed, and cancellation takes effect at the end of the current subscription period.

Watch for one clause: the first renewal may be charged early to prevent a gap in treatment, and later renewals up to two days early. Count your two days from the scheduled date, not the date you expect the charge. The terms also let you pause instead, but charging resumes automatically if you do not cancel before the pause ends. Our Hims hair-loss review covers the rest of its terms.

Cancelling Keeps

Keeps' FAQ lists three routes: cancel directly in your Keeps account, submit a request online, or phone (551) 290-3248, 8am to 8pm Eastern, excluding federal holidays. If your next refill is due within 24 hours, phone, so the cancellation is processed before the order goes out.

Keeps says you will receive an email confirming the cancellation. If it does not arrive, follow up before the refill date, because each Keeps charge covers a whole shipment. The Keeps review sets out its prices per shipment.

Cancelling Ro

Ro's terms say you may cancel a subscription to prevent future renewals at any time before the cancellation cutoff date shown when you buy, and that you will be told how to cancel at that point. Ro's pricing page says hair-loss treatment ships quarterly only.

Its terms also say charges are generally not refundable, with automatic refunds if you are judged unsuitable for treatment or your request expires. Write the cutoff down at checkout, because it is not on the public pages. More in our Ro hair-loss review.

Cancelling Happy Head

Happy Head's subscription terms say you must contact it at least three days before your next billing date, through its help page or by phone, Monday to Friday, 6am to 5pm Pacific. Orders already marked processing, shipped or completed cannot be cancelled, and you are charged for them.

You can also postpone the next billing date in your account before the order is placed, which is useful if you have spare product. Given the 25-day cycle, set a recurring reminder rather than a single one. Our Happy Head review explains the cycle.

Cancelling Strut Health

Strut Health's FAQ says subscriptions can be cancelled with 48 hours' notice before processing, and that you can cancel, pause or delay your subscription order in your account. Prescriptions cannot be returned once they leave the pharmacy.

Its FAQ also says you can change the frequency of your orders in the same place, which is worth doing instead of cancelling if you simply have too much product. Strut Health says its oral finasteride ships monthly, so the 48 hours come round often; a recurring reminder is the safe habit.

Pausing instead of cancelling

If you are cancelling because you have tablets left over, a pause may suit you better. Hims' terms allow a pause for a set period, but charging resumes automatically at the end unless you cancel. Happy Head lets you postpone the next billing date in your account before an order is placed. Strut Health lets you pause or delay an order, and Keeps lets you change the delivery cadence in your dashboard.

A pause keeps your prescription and your clinician in place, which saves a new consultation if you restart. It also keeps the subscription alive, so treat the end of a pause as a renewal date.

Set it up so you cannot miss it

The simplest protection takes a minute on the day you sign up. Note the renewal or billing date from the checkout page, subtract the service's notice period, and put a reminder on that earlier date, recurring if the plan repeats. Save the confirmation email of your order, and when you cancel, save the confirmation of that too; Keeps says it sends one.

If a charge you cancelled still arrives, contact the service first with the confirmation in hand. Most of these terms describe refunds as discretionary, so a dated confirmation is the strongest thing you can bring.

Refunds: what to expect

Expect little back once a charge has gone through. Hims does not refund partly used periods as a rule, Ro's charges are not refundable once you are approved, Strut Health cannot take back a dispensed prescription, and Happy Head's refunds are at its discretion and limited to that month's product; its six-month money-back offer covers only the most recent month.

The fairest clauses are the ones for people who never started: Ro refunds automatically if a clinician judges you unsuitable, and Strut Health says you pay only if a physician decides treatment is appropriate. If you think you will stop within the first months, choose the shortest plan, which also limits what is at stake.

Before you stop the medicine

Cancelling the subscription and stopping the medicine are different decisions. Tell the clinician before you stop, especially if you are stopping because of a side effect; they can advise you, record it, and help you report it.

If you stop finasteride or minoxidil, the effect they were having on your hair is not expected to last; Hims' own hair-loss page, for example, says hair regained on finasteride is lost within a year of stopping. Stopping is worth a conversation, not only a click. And if you are switching services rather than stopping, tell the new clinician what you take now. For the full picture of the services, see our online hair-loss services compared page.